Public Service Guarantee Act, 2011 for RAS/RTS Mains examination updated syllabus

The Rajasthan Guaranteed Delivery of Public Services Act, 2011  guarantees the delivery of 108 services in 53 areas concerning 15 departments. The time period kept for the delivery of services ranges from one day in the case of removal of animal carcasses from public places to two days ,for driving licences 75 days, for land use conversion and a maximum of 90 days for sanction of old age pension. Issue of birth/death certificates has been promised in 7-15 days and new ration card in seven days.

The Rajasthan Guaranteed Delivery of Public Services Act, 2011 provided a Right to obtain service within the stipulated time
limit.-

  • The designated officer shall provide the service to the person eligible to obtain the service, within the stipulated time limit.
  • The designated officer may seek the assistance of any other officer or employee as he considers it necessary for the proper discharge of his duties .
  • Any officer or employee, whose assistance has been sought shall render all assistance to the designated officer seeking his assistance and for the purposes of any contravention of the provisions of this Act. such other officer or employee, as the case may be, shall be treated a designated officer.

The Rajasthan Guaranteed Delivery of Public Services Act, 2011 provided service in the stipulated time limit.-

  • The stipulated time limit shall start from the date when the application required for obtaining a notified service is submitted to the designated officer or to a person subordinate to him authorized to receive the application. Such an application shall be duly acknowledged.
  • The designated officer on receipt of an application shall, within the stipulated time limit, either provide the service or reject the application and in case of rejection of the application, shall record the reasons in writing and inform the applicant.

The Rajasthan Guaranteed Delivery of Public Services Act, 2011 provided  for public grievance  mechanism through Appeal.-

  • Any person, whose application is rejected  or who is not provided a service within the stipulated time limit, may file an appeal to the first appeal officer within thirty days from the date of rejection of the application or the expiry of the stipulated time limit: Provided that the first appeal officer may admit the appeal after the expiry of the period of thirty days if he is satisfied that the appellant was prevented by sufficient cause from filing the appeal in time.
  • The first appeal officer may order the designated officer to provide the service within the specified period or may reject the appeal.
  • A second appeal against the decision of the first appeal officer shall lie to the second appellate authority within sixty days
    from the date on which the decision was made: Provided that the second appellate authority may admit the appeal after the expiry of the period of sixty days if he is satisfied that the appellant was prevented by sufficient cause from filingappeal in time.
  • The second appellate authority may order the designated officer to provide the service within such period as he may specify or may reject the appeal. Along with the order to provide service,the second appellate authority may impose a penalty according to the provisions of Act.
  • The first appeal officer and second appellate authority shall, while deciding an appeal under this section, have the same powers as are vested in a civil court while trying a suit under the Code of Civil Procedure. 1908 respect of the following matters, namely:-
    (a) requiring the production and inspection of documents; (b) issuing summons tor hearing to the designated officer
    and appellant; and (c) any other matter which may be prescribed.

The Rajasthan Guaranteed Delivery of Public Services Act, 2011 provided  for Penalty.-

  • Where the second appellate authority is of the opinion that the designated officer has failed to provide a service without sufficient and reasonable cause, he may impose a lump sum penalty which shall not be less than five hundred rupees and not more than five thousand rupees.
  • Where the second appellate authority is of the opinion that the designated officer has caused delay in providing a service without
    sufficient and reasonable cause,he may impose a penalty at the rate of two hundred and fifty rupees per day. which shall not exceed five thousand rupees for such delay on the designated officer.
  • The penalty imposed  would be recoverable from the salary of the designated officer:
  • Where the second appellate authority is of the opinion that the first appeal officer has failed to decide an appeal within the stipulated time limit without assigning sufficient and reasonable cause, he may impose a penalty on the first appeal officer which shall not be less than five hundred rupees and more than five thousand rupees:
  • The second appellate authority may also order that such an amount be given as compensation to the appellant from the
    penalty imposed
  •  The second appellate authority, if it is satisfied that the designated officer or the first appeal officer has failed to discharge the duties assigned to him under this Act, without assigning sufficient and reasonable cause, may recommend disciplinary action against him under the service rules applicable to him.

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